Each one that phone calls the tech support selection is attempting to talk to a true particular person without delay. Not a soul desires to must bounce through a maze of concerns in hopes of simply just getting place within a que to speak to a real man or woman!
Also, our telephone line to your house arrived down in the windstorm another night time, as did our neighbors. We don't utilize a landline any more, even so the cable is in the street and still related on your home stop. I prompt that They simply remove it entirely. They reported as I did not have an Energetic landline, they'd not send out a technician out to wash up the wire in the middle of the street.
Nonetheless, the best just transpired. Following speaking with Telus organization, I was not pleased with the plan made available and requested being tranferred into the LOYALTY dept. She modified the cost of the info strategy but elevated the price of the phone for a Web of -$one. WHAT A JOKE!!!
Have you tried out employing the net Chat? Go surfing to My TELUS as well as the the Chat icon might be for the decreased appropriate of your window. Remedy the questions about which kind of enable you may need then hold replying for the bot with "I need to speak to an individual" right until the bot offers up and passes the Chat to someone.
If our reply fixed your difficulty, be sure to click Take as Resolution that will help Other individuals inside the Neighborhood.
• In my discussion with Juan with the loyalty team, I used to be falsely accused of staying discriminatory After i referenced A further department, which was very offensive and uncalled for. Juan later telus billing support on apologized, expressing the knowledge was totally unacceptable.
Payment impacting improvements will require a phone phone but right before carrying out that, Have you ever tried the payment arrangement selections on-line?
after the agent assessment my account he stated I can not give you a deal or credits such as you have now with the exiting account, so i just gave up and hangup the cellphone.
If our reply resolved your situation, please click on Accept as Solution that can help Other folks from the Neighborhood.
Telus has tousled on my Monthly bill many occasions in the pastfew months. Not long ago by charging me three moments for just a carry it again which was now returned. Then chose to go on and change three of my options by themselves. Initially agent I spoke to was fantastic and tried out challenging to repair The difficulty. He even contacted loyalty that will help. They hardly ever referred to as. I made an effort to contact myself and was hold forever so I hung up. Tried out An additional agent he stated he would transfer me to loyalty than proceeded for getting upset mainly because I wouldn't allow him to end the call when he stated he couldn't transfer me.
Auto-propose will help you immediately slim down your search engine results by suggesting attainable matches while you type.
@Oleginza Wrote: I identified as Telus CS at eight.55AM Mountain time and they hanged up on me, indicating that I should contact through "frequent office hours". Is that this for serious?
Notice: if The subject just isn't nonetheless protected by TELUS Pro Messaging, You will be supplied with a callback solution.
Specialist was extremely practical. I had been receiving pretty frustrated as nothing gave the impression to be Doing work. He walked me by way of the process with easy Guidelines. And it ultimately labored. Great work!
It is a large squander of your time and only makes a really annoyed customer just before they get to speak to your CSR and now the CSR has to cope with an by now stressed for their Restrict customer.